Product & FAQ
Answer product, usage, and policy questions using knowledge your team controls.
01AI CUSTOMER SERVICE AGENT FOR E-COMMERCE
Routine work to AI.Important decisions to people.
Kaiwu handles everyday e-commerce support—product questions, order lookups, and delivery tracking—then hands important decisions such as refunds to your team.
Shopify + LINE / Human approval and handoff
KAIWU / PRODUCT PROOFLIVE · 01
ACTUAL WORK, NOT JUST ANSWERS
More than answering questions.
Kaiwu checks what matters.
Kaiwu grounds responses in your knowledge, checks order and tracking information in Shopify, resolves low-risk requests, and routes decisions to your team.
Order & tracking
Look up Shopify order and delivery status to answer customers in LINE.
AI first response
Handle repetitive, low-risk requests automatically and reduce queue volume.
Human takeover
Move exceptions to an agent with context intact and offer internal reply suggestions.
A CLEAR HANDOFF
Know when AI should stop and a person should decide.
Kaiwu is designed around a controlled boundary. When it detects a refund request or another decision, it sends the case to a human review queue.
01
Detect intent
Identify refunds, exceptions, and requests that require judgment.
02
Hand off with context
Keep the conversation history together for a fast human review.
03
A person decides
Humans approve and execute refunds. Kaiwu does not auto-operate Shopify.
HOW KAIWU WORKS
LINE, Shopify, and knowledge in one support workflow.
01→
LINE
Receive the customer request
02→
Kaiwu
Understand intent and check the right source
03→
Shopify
Read order and delivery status
04
Team
Review only important decisions
WHY KAIWU
Move faster without giving up control.
Connected to the work
Go beyond FAQ answers to order and delivery lookups that support teams do every day.
Grounded knowledge
Your team controls the sources Kaiwu uses. Disabled knowledge is removed from answers.
Human by design
Keep high-risk decisions with people and let agents step in only when needed.
HUMAN CONTROL
Important actions are not automated.
Kaiwu detects refund intent and presents the case to your team. It is not offered as a system that automatically refunds, changes, or cancels Shopify orders.
Read about security and human controlSEE KAIWU IN YOUR WORKFLOW
Let’s map what AI can handle
in your support operation.
Tell us about your channels and Shopify workflow. We’ll show where Kaiwu can work and which decisions should stay with your team.