Human in the loop
Cases involving money or exception decisions, such as refunds, require human review.
SECURITY / HUMAN CONTROL
AI speed with
human control.
Kaiwu is not designed to automate everything. It starts from a clear boundary: AI handles low-risk work and people keep important decisions.
Limited automation
Kaiwu does not currently execute Shopify refunds, order edits, cancellations, or address changes.
Controlled grounding
Operations teams can enable or disable the knowledge Kaiwu uses.
Explicit handoff
Move a conversation from AI to a person with its context intact.
REFUND APPROVAL
AI detects refund intent. A person decides.
Kaiwu collects refund requests in a review queue. A team member checks the case, approves it, and executes it. The system does not automatically issue a refund in Shopify.
OPERATIONAL CONTROLS
Controls available today
Conversation state
Track AI handling, waiting for a person, human takeover, and completed work.
Human takeover
An agent can take over when judgment or an exception is required.
Knowledge enablement
Operations teams decide which sources can be used in responses.
HTTPS
The Kaiwu app and this site are delivered over HTTPS to protect data in transit.
Site protections
This site applies CSP, frame restrictions, and referrer controls.
Input protection
Contact submissions pass validation, a honeypot, and rate limiting before storage.
What we confirm before deployment
Retention periods, access roles, deletion procedures, model usage, and processing regions are confirmed for each implementation. We do not claim certifications or audits that have not been completed.
Discuss your security requirements
Tell us about your review and operating requirements. We’ll describe what is supported today without overstatement.