Product questions
Answer questions about specifications, usage, and product details from managed knowledge.
PRODUCT / KAIWU
An AI agent that moves
support work forward.
Kaiwu understands requests from LINE, checks your knowledge and Shopify order or tracking data, and responds. Cases that require judgment move to a person with context intact.
Book a demoCAPABILITIES
What Kaiwu supports today
FAQ & knowledge RAG
Ground answers in sources your team controls and exclude content as soon as it is disabled.
Shopify order lookup
Read order information and handle order-status questions.
Delivery & tracking
Check shipment status and tracking information, then reply in LINE.
LINE customer support
Process LINE conversations in the Kaiwu workspace.
AI first response
Resolve repetitive, low-risk requests with AI.
Human takeover
Let an agent take over the conversation and use internal AI reply suggestions.
Refund intent & approval
Detect refund requests and route them for human approval and execution.
ONE WORKSPACE
AI and human support in the same conversation.
Track states such as AI handling, waiting for a person, and human takeover. Agents can step in without losing the context Kaiwu already handled.
GROUNDING
Your team controls the source of every answer.
Manage product information, operating rules, and FAQ content. Decide what Kaiwu can use as its source of truth.
PRODUCT BOUNDARY
What is automated—and what stays human.
Kaiwu can
- Answer product and FAQ questions
- Look up order and tracking status
- Reply to low-risk requests
- Detect refund intent
- Suggest internal replies
People decide and execute
- Execute Shopify refunds
- Change or cancel orders
- Change addresses or process exchanges
- Issue discounts or coupons
- Make exception and high-risk decisions
Kaiwu is not offered as a product that automatically refunds, changes, cancels, exchanges, or edits addresses in Shopify.
See Kaiwu in your workflow
We’ll map the work Kaiwu can handle and the decisions that should stay with your team.